A Field Guide to Technology Transformation
Once upon a time, in a land far far away, technology was a simple support function and businesses usually had a semblance of tolerance for when failures happened and paper based processes to keep moving the occasional failure persisted.
Most of us don't live in that world anymore.
We live in a world of constant cost pressures where there is a need to get more and more done with less and less. We are asked to simultaneously increase productivity of our tech staff and assets while reducing downtime and costs. Then, just as we start gaining a toehold, there is the threat of the next big disruptor that renders our well laid plans moot.
In a scenario such as this, unless technology departments accomplish these dual (and often competing goals of being operationally excellent and yet, capable of enormous flexibility, we run the risk of slowing down or business at best, and becoming irrelevant at worst.
There is hope though. Through the right kind of transformation actions it is possible to achieve this interesting dichotomy between flexibility and operational excellence. The trick lies in proper understanding of business mandates and what drives them, an accurate diagnosis of the problems and gaps between existing and desired capabilities and crafting a workable plan to address them while remaining cognizant of the organizational change management that this entails.
This presentation will be an interactive discussion of some of these hard won lessons and the repeatable methods that I've developed over the years to accomplish this.